Privacy Policy

We may collect information that you provide directly to us, information collected automatically when you use the Website, and information received from service providers or other third parties.

Information You Provide

Depending on how you use the Website, we may collect:

• Your name;
• Email address;
• Telephone number;
• Mailing or billing address;
• Company or organization name;
• Information included in contact forms, consultation requests, appointment requests, customer-service inquiries, or other communications;
• Preferences regarding our products, services, communications, or marketing;
• Transaction and payment-related information, if purchases or payments are available through the Website; and
• Any other information you voluntarily provide.

Please do not submit Social Security numbers, financial-account credentials, medical records, or other highly sensitive information through a general Website contact form unless we specifically request that information and provide an appropriate method for securely transmitting it.

Information Collected Automatically

When you access or use the Website, we and our service providers may automatically collect certain information, including:

• Internet Protocol address;
• Browser type and version;
• Device type, operating system, and device identifiers;
• Approximate geographic location derived from an Internet Protocol address;
• Pages viewed and features used;
• Dates, times, and duration of Website visits;
• Referring and exit pages;
• Interactions with links, advertisements, forms, or communications; and
• Cookie identifiers and similar online identifiers.

This information may be collected through cookies, pixels, software development kits, server logs, analytics services, and similar technologies.

Information Received from Third Parties

We may receive information from third parties that assist us with website hosting, analytics, customer communications, scheduling, payment processing, advertising, social media, or other business functions. Information received from third parties is handled in accordance with this Privacy Policy and any additional restrictions imposed by applicable law or contract.

We may use personal information to:

• Operate, maintain, secure, and improve the Website;
• Respond to questions, inquiries, consultation requests, appointment requests, or customer-service communications;
• Provide products, services, estimates, information, or other materials requested by you;
• Process transactions and administer customer relationships;
• Communicate with you regarding the Website, our products or services, and changes to our policies;
• Send administrative, transactional, informational, or promotional communications;
• Personalize Website content and improve user experience;
• Understand how visitors use and interact with the Website;
• Measure the effectiveness of marketing and advertising;
• Detect, investigate, and prevent fraudulent, unauthorized, unlawful, or harmful activity;
• Protect the rights, safety, property, and security of the Company, our customers, and others;
• Comply with applicable laws, regulations, legal processes, and governmental requests;
• Establish, exercise, or defend legal claims; and
• Carry out any other purpose disclosed when the information is collected or authorized by you.

The Website may use cookies and similar technologies to operate Website features, remember preferences, understand Website traffic, measure performance, and support analytics or advertising.

Some cookies are necessary for the Website to function. Other cookies may be used for analytics, functionality, personalization, or advertising. Depending on the Website's configuration, you may be able to manage nonessential cookies through a cookie-preference tool.

You may also configure your browser to reject or delete cookies. Disabling cookies may prevent certain Website features from functioning properly.

Third-party analytics, advertising, social-media, scheduling, payment, or embedded-content providers may place or access cookies or similar technologies through the Website. These providers may collect information regarding your activities on the Website and, depending on the provider and configuration, your activities across other websites or online services.

Some browsers offer a “Do Not Track” setting. Because there is not presently a universally accepted standard for interpreting Do Not Track signals, the Website may not respond to such signals.

Where required by applicable law, we will treat a recognized Global Privacy Control signal as a request to opt out of the sale or sharing of personal information for the browser and device from which the signal is received. Your browser or extension must support and activate the signal for it to be detected.

Other parties, including analytics or advertising providers, may collect information regarding your online activities over time and across different websites when you use the Website.

We may disclose personal information to the following categories of recipients:

• Service Providers: We may disclose information to vendors and contractors that provide hosting, website development, analytics, information technology, cybersecurity, customer support, email delivery, text-message delivery, scheduling, payment processing, accounting, marketing, advertising, or other services on our behalf.
• Professional Advisers: We may disclose information to attorneys, accountants, auditors, insurers, consultants, and other professional advisers when reasonably necessary.
• Business Partners: We may disclose information to a business partner when necessary to provide a product, service, event, promotion, or other offering requested by you or disclosed at the time of collection.
• Legal and Regulatory Authorities: We may disclose information when required or permitted by law, regulation, court order, subpoena, legal process, or governmental request.
• Protection of Rights and Safety: We may disclose information when reasonably necessary to investigate or prevent fraud, security incidents, unlawful conduct, threats to safety, violations of our agreements, or other harmful activities.
• Business Transactions: Information may be disclosed or transferred in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or other business transaction.
• With Your Direction or Consent: We may disclose information when you direct us to do so or otherwise provide consent.

We do not sell personal information in exchange for money. Certain uses of analytics or advertising technologies may be considered a “sale,” “sharing,” or targeted advertising under some state privacy laws even when no money is exchanged. Where applicable, we will provide legally required opt-out methods.

If you provide your email address, we may send you administrative, transactional, informational, or marketing emails. You may unsubscribe from marketing emails by using the unsubscribe link included in the communication. You may continue to receive nonmarketing communications concerning transactions, appointments, services, or our ongoing business relationship with you.

If you provide your mobile telephone number and consent to receive text messages, we may send informational, appointment-related, customer-service, or marketing messages as described in the applicable consent disclosure. Message frequency may vary. Message and data rates may apply.

You may opt out of text messages by replying STOP. You may reply HELP for assistance or contact us using the information listed below. Consent to receive marketing text messages is not a condition of purchasing any goods or services unless expressly permitted by applicable law.

We do not sell or disclose mobile telephone numbers, text-message originator opt-in data, or text-message consent information to third parties for their independent marketing or promotional purposes. We may disclose this information to vendors that assist us in delivering text messages, provided they use the information only to perform services for us.

If the Website permits payments, payment-card information may be collected and processed directly by a third-party payment processor. We may not directly receive or store complete payment-card numbers. Payment processors handle payment information according to their own privacy policies, security practices, and contractual obligations.

The Website may include links to, integrations with, or embedded content from third-party websites and services. We are not responsible for the privacy, security, availability, or content of third-party services.

The inclusion of a link or integration does not imply that we control or endorse the third party's privacy practices. You should review the privacy policy of each third-party service before providing personal information.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested products or services, maintain appropriate business and transaction records, comply with legal and contractual obligations, resolve disputes, enforce agreements, and protect against fraudulent or unlawful activity.

Retention periods may vary based on the nature of the information, the purposes for which it was collected, the sensitivity of the information, applicable legal requirements, and legitimate business needs.

When information is no longer reasonably required, we may delete, deidentify, or securely dispose of it.

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, destruction, loss, alteration, misuse, or disclosure.

No website, electronic communication, database, or information system can be guaranteed to be completely secure. You provide information through the Website at your own risk and are responsible for taking appropriate steps to protect your devices and account credentials.

The Website is not directed to children under 13 years of age, and we do not knowingly collect personal information directly from children under 13.

If we learn that we have collected personal information from a child under 13 without legally sufficient parental consent, we will take reasonable steps to delete it. A parent or legal guardian who believes that a child has provided us with personal information may contact us using the information below.

Depending on your place of residence and applicable law, you may have the right to:

• Request information regarding the personal information we have collected about you;
• Request access to or a copy of your personal information;
• Request correction of inaccurate personal information;
• Request deletion of personal information;
• Opt out of the sale or sharing of personal information;
• Opt out of targeted advertising;
• Limit certain uses or disclosures of sensitive personal information;
• Withdraw consent when processing is based on consent; and
• Not be discriminated against for exercising a legally protected privacy right.

These rights may be subject to exceptions, limitations, identity-verification requirements, and differing definitions under applicable law.

You may submit a privacy request by contacting us at hello@coastalconciergewellness.com.

We may request information reasonably necessary to verify your identity and authority to make the request. Information submitted for verification will be used only for verification, fraud prevention, and compliance purposes.

An authorized agent may submit a request on your behalf when permitted by applicable law. We may require evidence of the agent's authority and may separately verify your identity or confirm that you authorized the request.

We will not discriminate against you for exercising an applicable privacy right.

California residents may have additional rights under California law. The California Consumer Privacy Act, as amended, applies only to businesses meeting specified statutory requirements. If that law applies to us, California residents may exercise the rights described in Section 12, subject to applicable exceptions.

For purposes of California law, the categories of personal information we may collect are described in Section 1, the business and commercial purposes for collection and use are described in Section 2, and the categories of recipients to whom information may be disclosed are described in Section 5.

We do not use or disclose sensitive personal information for purposes that require a separate right to limit its use under the California Consumer Privacy Act unless otherwise disclosed at or before collection.

We do not offer financial incentives or price or service differences in exchange for the collection, retention, sale, or sharing of personal information unless the material terms of such a program are separately disclosed to you.

The Website is operated from the United States. If you access the Website from outside the United States, your information may be transferred to, stored in, or processed in the United States or other jurisdictions where our service providers operate.

Data-protection laws in those jurisdictions may differ from the laws of your location. Where required, we will use legally recognized mechanisms for international data transfers.

We may update this Privacy Policy periodically to reflect changes in our services, data practices, technology, legal obligations, or business operations.

When we make changes, we will post the revised Privacy Policy on this page and update the effective date. If changes are material, we may provide additional notice through the Website, by email, or through another appropriate method.

Your continued use of the Website after the revised policy becomes effective signifies your acknowledgment of the revised Privacy Policy.

Questions, concerns, or requests regarding this Privacy Policy or our privacy practices may be directed to:

Coastal Concierge Wellness Aesthetic & Wellness, PC
Attn: Privacy
4225 Executive Square, Suite 600
La Jolla, CA 92037
United States
Email: hello@coastalconciergewellness.com
Telephone: (619) 554-8220